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Help

How do I order?
Ordering online is simple, just click the "Get Started" link at the top of the page and follow the steps laid out for you. If you are having problems with this process please contact us and we will aid you in the ordering process.

What types of payment are accepted?
Through our online ordering system you can pay by either check, credit or PayPal if you have an account set up through their service. For orders being picked up at the Copper Art Designs Studio we will accept cash or check. Checks can be made payable to Copper Art Designs.

We use PayPal.com to handle all of our credit card transactions. You do not have to have or sign up for a PayPal account to make a payment through PayPal. If you already have a PayPal account but would prefer to make a payment without using your account, please follow the payment instructions without logging into your account. If you are using a corporate or business credit card, please note that some credit cards have blocks established to prevent employees from making online purchases and they often include PayPal in their list of blocked online retailers. Please use a different credit card or contact your credit card company to allow your PayPal purchase. Why PayPal? Convenience for us, extra security for you. PayPal not only protects us from fraudulent purchases made through our website, but it also allows us to handle your transaction without having to come in contact with your credit card information. This reduces our liability and helps to keeps our costs low. For more information on PayPal visit www.PayPal.com.

How is the artwork shipped?
Most artwork is shipped via UPS, insured with a delivery confirmation. The shipping cost will depend on the weight of the piece(s) being shipped. You will receive a confirmation email shortly after an order is placed containing the shipping cost and an estimated time of arrival.

Can you gift wrap my order?
If you would like your order to be wrapped be sure to make a note of this during the order process. If you did not specify that you would like it gift wrapped and you have already checked out but your order has not yet been shipped please send us an email and we will be happy to wrap it for you.

Is my artwork guaranteed?
We want you to be happy with your artwork and offer a 100% satisfaction guarantee. If you are unhappy with your art, you may return it within thirty days and we will refund your money promptly. The total cost of shipping charges will not be refunded unless there was an error regarding the order on behalf of Copper Art Designs. Return shipping charges are paid by the customer. In the event that your art arrives damaged, please contact us immediately. Please do not throw away any packaging material. We will make arrangements to have the art picked up and a replacement will be shipped to you, or we will reimburse you for the purchase price of the piece.

Why did you choose copper as a medium?
Copper Art Designs started as a way for the founder of the company to revitalize the brilliant blues and greens of the Caribbean Sea and its island landscapes—the places he grew up in and embraced as a life long home. He wanted to create art for his home in Virginia Beach that invoked the feel of the rich tropical environments from his past and needed a medium that would not only give him great color and texture, but that could also withstand the trials of outdoor exposure. Copper accomplished all of this. Later, as the younger members joined Copper Art Designs, the new generation developed a large appreciation for the metal's history in the art world, as well its unexplored potential as a medium in modern art.

Will the art fade?
The designs are etched down into the copper and won't rub off or disappear, it is only their colors and textures that will vary. This process is not predictable and depends greatly on the environment where the piece is displayed, as well as the finish on the piece (dye, patina, wax, etc.). If the copper is kept indoors it is likely that you will see little change over the years; perhaps some small variations. If the copper is kept outdoors it is likely the artwork will change appearance at a more noticeable pace. The dyed and waxed products will not easily change but may experience mild shifts in hues or tones over time. If your piece has a patina applied then the chemicals will continue to react with the copper, developing the colors and texture at a slow pace. Be aware when handling your piece that oils in your hands may also react to the copper. The natural patina in copper generally forms in five to seven years if left untreated by chemicals.

Can I download images from this site?
We appreciate your inquiry, however, no images may be downloaded for any commercial or personal uses without expressed written permission of Copper Art Designs. All images on this site are copyright protected.

Can the invitation be made a different size?
Possibly, but this is uncommon as it alters the original invitation and usually requires extra design time therefore increasing the cost of the invitation.

How long will it take to get my custom copper artwork?
Typically orders can be completed, at the most, in two weeks from the day the final design is approved by you. However, there are times where high demand may delay orders by a few weeks. If delays exist, we will promptly notify you immediately after receiving your order.

Are there limitations to what can be etched in copper?
We are limited only by our imagination. If you are looking for something unusual or maybe you are unsure if a custom request is feasible, please contact us and we will work with you on possible solutions to whatever you might have in mind.

Do you make all of the pieces yourself?
Yes. Every piece of copper art is individually handcrafted, made in Virginia Beach, Virginia, U.S.A. The members of Copper Art Designs are educated and trained in all aspects of designing, creating, and finishing the copper art and take pride in their work. By creating every piece by hand, we are able to give each its own unique character and ensure the quality of the craftsmanship.

Is copper the only medium you work with?
Our artists have many talents beyond the medium of copper. We have experience with printmaking, oil pastel murals, photography, and graphic design. If there are special projects that you might want our staff to undertake please feel free to contact us with your ideas and we will let you know how we may be able to help.

If you have a question that was not answered here, please contact us and we will respond as soon as possible. Thank you.